General Terms and Conditions (GTC)

§ 1 Validity and definition of terms

(1) ZKS Ver­lag für psy­cho­so­zia­le Medi­en, Albrecht-Dürer-Str. 166, 97204 Höch­berg, Ger­ma­ny (her­einaf­ter: »we« or »ZKS, publisher for psy­cho­so­ci­al media«) ope­ra­tes an online shop for pro­duc­ts on the web­site »https://​zks​-ver​lag​.de«. The fol­lo­wing gene­ral terms and con­di­ti­ons, shall app­ly to all our ser­vices bet­ween our­sel­ves and our custo­mers (her­einaf­ter: »custo­mer« or »you«) accord­ing to the valid ver­si­on at the time of pla­cing the order, unless expli­citly agreed other­wi­se.

(2) In the con­text of the­se terms and con­di­ti­ons, a »con­su­mer« is any natu­ral per­son who con­clu­des a legal tran­sac­tion for pur­po­ses which are pre­do­mi­nant­ly not rela­ted to his or her tra­de, busi­ness or pro­fes­si­on. An »entre­pre­neur« is a natu­ral or legal per­son or a part­nership with legal capa­ci­ty that enters a legal tran­sac­tion as part of their employ­ed or self-employ­ed occupa­tio­nal activi­ty. In this con­text, a part­nership with legal capa­ci­ty is a part­nership capa­ble of acqui­ring rights and incur­ring obli­ga­ti­ons.

§ 2 Formation of contract, Storage of contract text

(1) The fol­lo­wing rules for the con­trac­tu­al pro­cess app­ly to orders pla­ced via our online shop at https://​zks​-ver​lag​.de.

(2) Our pro­duct pre­sen­ta­ti­ons on the Inter­net are merely indi­ca­ti­ve and do not rep­re­sent any bin­ding offer towards fina­li­zing a con­tract.

(3) The fol­lo­wing rules app­ly when pla­cing an order via our online shop: the custo­mer pla­ces a bin­ding offer by suc­cess­ful­ly com­ple­ting the orde­ring pro­cess pro­vi­ded in our online shop. Pla­cing an order is done by sim­ply fol­lo­wing the steps below:

  1. Selec­ting the desi­red pro­duct,
  2. Adding the pro­duc­ts by cli­cking on the appro­pria­te but­ton (e.g. »add to cart«, »add to bag« or simi­lar),
  3. Exami­ning the details in the shop­ping cart
  4. Viewing the order over­view by cli­cking on the appro­pria­te but­ton (e.g. »check­out«, »pro­ceed to check­out«, or simi­lar),
  5. Ent­e­ring and che­cking address and con­tact data, selec­ting the mode of pay­ment, ack­now­led­ging the GTC and revo­ca­ti­on poli­cy,
  6. Com­ple­ting the order by cli­cking on the but­ton »pay now«. This con­sti­tu­tes your bin­ding order.
  7. The con­tract takes effect upon recei­ving our order con­fir­ma­ti­on via email to your spe­ci­fied address wit­hin three working days.

(4) If a con­tract has been con­clu­ded, it is ent­e­red with ZKS, publisher for psy­cho­so­ci­al media.

(5) Befo­re pla­cing the order, the con­tract data can be elec­tro­ni­cal­ly pro­tec­ted or prin­ted using the print func­tion of the brow­ser. The order is pro­ces­sed and all infor­ma­ti­on requi­red for con­clu­ding the con­tract, par­ti­cu­lar­ly order data, GTC and revo­ca­ti­on poli­cy is trans­mit­ted, in some cases auto­ma­ti­cal­ly, via e‑mail after you pla­ced the order. We do not store the con­tract text after the con­tract has been con­clu­ded.

(6) You can cor­rect input errors by using the nor­mal mou­se, key­board or brow­ser func­tions (e.g. the »back« but­ton of your brow­ser). You may also cor­rect them by can­cel­ling the order mid­way through the pro­cess, clo­sing the brow­ser win­dow and repea­ting the pro­cess.

(7) The order is pro­ces­sed and all infor­ma­ti­on requi­red for con­clu­ding the con­tract is trans­mit­ted, in some cases auto­ma­ti­cal­ly, via e‑mail. Plea­se make sure that the e‑mail address you have sta­ted for pro­ces­sing orders is cor­rect, the spam fil­ter is pro­per­ly set up and no tech­ni­cal pro­blems will occur when recei­ving e‑mails.

§ 3 Object of the contract and essential characteristics of the product

(1) The sub­ject mat­ter of the con­tract in our online shop is as fol­lows:

  1. The sale of pro­duc­ts. The spe­ci­fic pro­duc­ts offe­red can be found on the arti­cle pages.
  2. Digi­tal pro­duc­ts (down­loads).

(2) The essen­ti­al cha­rac­te­ris­tics of the pro­duc­ts are sta­ted in the arti­cle descrip­ti­on.

(3) Restric­tions sta­ted in the pro­duct descrip­ti­on or else ari­sen from the cir­cum­s­tan­ces, espe­ci­al­ly con­cer­ning hard­ware and soft­ware requi­re­ments for the tar­get envi­ron­ment, app­ly to the sale of digi­tal pro­duc­ts. Unless expli­citly spe­ci­fied other­wi­se, the pri­va­te and com­mer­ci­al use of the pro­duc­ts wit­hout any right to resa­le or sub­li­cence is the sole object of the con­tract.

§ 4 Prices, shipping costs and delivery

(1) The pri­ces listed in our respec­tive offers as well as the ship­ping costs are over­all pri­ces, inclu­de all pri­ce com­pon­ents and are inclu­si­ve of all app­li­ca­ble taxes.

(2) The respec­tive purcha­se pri­ce is to be paid pri­or to the deli­very of the pro­duct (pay­ment in advan­ce) unless we spe­ci­fi­cal­ly give the opti­on to purcha­se on account. You will find the dif­fe­rent pay­ment methods in the respec­tive offer or by cli­cking on an accord­in­gly indi­ca­ted but­ton in the online shop. Unless other­wi­se spe­ci­fied for each type of pay­ment, pay­ment ent­it­le­ments are due imme­dia­te­ly.

(3) In case of a purcha­se on account, the mini­mum order value is € 100.

(4) Unless the respec­tive arti­cle is offe­red free of ship­ping costs, ship­ping costs may incur for the deli­very of pro­duc­ts in addi­ti­on to the pri­ces listed. The­se ship­ping costs will be clear­ly com­mu­ni­ca­ted on any offer, pos­si­b­ly in the cart sys­tem and the order over­view.

(5) Unless expli­citly spe­ci­fied other­wi­se in the pro­duct descrip­ti­on, all pro­duc­ts offe­red are imme­dia­te­ly rea­dy for ship­ment (deli­very peri­od: a maxi­mum of 4 weeks upon rece­ipt of pay­ment or upon rece­ipt of order in case of a purcha­se on account.

(6) Ship­ment is limi­ted to the fol­lo­wing coun­tries: Åland, Afgha­ni­stan, Alba­nia, Alge­ria, Ame­ri­can Samoa, US Vir­gin Islands, Andor­ra, Ango­la, Anguil­la, Ant­arc­ti­ca, Anti­gua and Bar­bu­da, Argen­ti­na, Arme­nia, Aru­ba, Azer­bai­jan, Aus­tra­lia, Aus­tria, Baha­mas, Bah­rain, Ban­gla­desh, Bar­ba­dos, Bela­rus, Belau, Bel­gi­um, Beli­ze, Benin, Ber­mu­da, Bhu­tan, Boli­via, Bon­aire, Bos­nia and Her­ze­go­vina, Bots­wa­na, Bou­vet Island, Bra­zil, Bri­tish Vir­gin Island, Bri­tish Indian Oce­an Ter­rito­ry, Bru­nei, Bul­ga­ria, Bur­ki­na Faso, Burun­di, Cayman Islands, Cen­tral Afri­can Repu­blic, Cam­bo­dia, Camer­oon, Cana­da, Cape Ver­de, Chad, Chi­le, Chi­na, Christ­mas Island, Cocos Islands, Colom­bia, Como­ros, Con­go-Braz­za­vil­le, Con­go-Kin­sha­sa, Cook Islands, Cos­ta Rica, Croa­tia, Cuba, Cura­Çao, Cyprus, Czech Repu­blic, Domi­ni­ca, Domi­ni­can Repu­blic, Dji­bou­ti, Den­mark, East Timor, Ecua­dor, Egypt, El Sal­va­dor, Equa­to­ri­al Gui­nea, Eri­trea, Esto­nia, Ethio­pia, Falk­land Islands, Fiji, Fin­land, Fran­ce, French Guia­na, French Poly­ne­sia, French Sou­thern and Ant­arc­tic Ter­ri­to­ries, Fae­roe Islands, Gabon, Gam­bia, Geor­gia, Ger­ma­ny, Gha­na, Gibral­tar, Gre­na­da, Greece, Gre­en­land, Gua­de­lou­pe, Guam, Gua­te­ma­la, Guern­sey, Gui­nea, Gui­nea-Bissau, Guya­na, Hai­ti, Heard Islands and McDo­nald Islands, Hon­du­ras, Hong Kong, Hun­ga­ry, Ice­land, India, Indo­ne­sia, Iraq, Iran, Ire­land, Isle of Man, Isra­el, Ita­ly, Ivory Coast, Jamai­ca, Japan, Jer­sey, Jor­dan, Kazakhstan, Kenya, Kyr­gyzstan, Kiri­ba­ti, Kuwait, Laos, Leso­tho, Lat­via, Leba­non, Libe­ria, Libya, Liech­ten­stein, Lit­hua­nia, Luxem­bourg, Macao, Mada­gas­car, Mala­wi, Malay­sia, Mal­di­ves, Mali, Mal­ta, Moroc­co, Mar­shall Islands, Mar­ti­ni­que, Mau­ri­ta­nia, Mau­ri­ti­us, Mayot­te, Mexi­co, Micro­ne­sia, Mol­d­o­va, Mona­co, Mon­go­lia, Mon­te­ne­gro, Monts­er­rat, Mozam­bi­que, Myan­mar, Nami­bia, Nau­ru, Nepal, New Cale­do­nia, New Zea­land, Nica­ra­gua, Nether­lands, Niger, Nige­ria, Niue, North Korea, North Mace­do­nia, Nor­folk Island, Nor­way, Nort­hern Maria­na Islands, Oman, Paki­stan, Pales­ti­ni­an Ter­rito­ry, Pana­ma, Papua New Gui­nea, Para­gu­ay, Peru, Phil­ip­pi­nes, Pit­cairn Islands, Poland, Por­tu­gal, Puer­to Rico, Qatar, Rwan­da, Roma­nia, Rus­sia, Réuni­on, Samoa, Saint Bar­thé­le­my, Saint Eusta­ti­us and Saba, Saint Hele­na, Saint Kitts and Nevis, Saint Lucia, Saint Mar­tin (Dutch part), Saint Mar­tin (French part), Saint-Pierre and Mique­lon, São Tomé and Prín­ci­pe, Saint Vin­cent and the Gre­na­dines, San Mari­no, Sau­di Ara­bia, Sene­gal, Ser­bia, Sey­chel­les, Sier­ra Leo­ne, Sin­g­a­po­re, Slo­va­kia, Slo­ve­nia, Solo­mon Islands, Soma­lia, South Afri­ca, South Geor­gia and South Sand­wich Islands, South Korea, Sou­thern Sudan, Spain, Sri Lan­ka, Sudan, Suri­na­me, Swe­den, Switz­er­land, Sval­bard Archipe­la­go and Jan May­en Island, Swa­zi­land, Syria, Taji­ki­stan, Tai­wan, Tan­za­nia, Thai­land, Togo, Tokelau, Ton­ga, Tri­ni­dad and Toba­go, Tuni­sia, Turk­me­ni­stan, Turks and Cai­cos Islands, Tuva­lu, Tur­key, Ugan­da, Ukrai­ne, United Arab Emi­ra­tes, United King­dom, United Sta­tes (US) Minor Out­ly­ing Islands, United Sta­tes of Ame­ri­ca (USA), Uru­gu­ay, Uzbe­ki­stan, Vanua­tu, Vati­can City, Vene­zue­la, Viet­nam, Wal­lis and Futuna, Wes­tern Saha­ra, Yemen, Zam­bia, Zim­bab­we.

§ 5 Right of retention, reservation of title

(1) You may only exer­ci­se a right of reten­ti­on with regard to claims from the same con­trac­tu­al rela­ti­ons­hip.

(2) Until full pay­ment of the purcha­se pri­ce, the pro­duct shall remain our pro­per­ty.

§ 6 Right of revocation

(1) As a con­su­mer you have a right of revo­ca­ti­on accord­ing to our revo­ca­ti­on poli­cy.

§ 7 Liability

(1) With the fol­lo­wing excep­ti­ons, our lia­bi­li­ty for con­trac­tu­al breaches of duty and tort is limi­ted to intent or gross negli­gence.

(2) We will be ful­ly liable for slight negli­gence in the case of inju­ry to life, body, health or bre­ach of con­trac­tu­al obli­ga­ti­on. In the event we default in the exe­cu­ti­on of the order due to slight negli­gence, the exe­cu­ti­on beco­mes impos­si­ble or we bre­ach a con­trac­tu­al obli­ga­ti­on, the lia­bi­li­ty for pro­per­ty dama­ge and finan­ci­al dama­ge shall be limi­ted to tho­se damages that are fore­see­ab­le and typi­cal for the con­tract. A con­trac­tu­al obli­ga­ti­on is an obli­ga­ti­on who­se ful­fill­ment is pre­re­qui­si­te for enab­ling the pro­per ful­fill­ment of the con­tract in the first place, who­se bre­ach will put the achie­ve­ment of the con­trac­tu­al pur­po­se at risk and the com­pli­an­ce with which you may con­stant­ly trust in. This par­ti­cu­lar­ly inclu­des our obli­ga­ti­on to act and to per­form our con­trac­tu­al obli­ga­ti­ons as descri­bed in §3.

§ 8 Contract language

The only con­tract lan­guage avail­ab­le is Ger­man.

§ 9 Warranty

(1) The war­ran­ty is based on the sta­tuto­ry regu­la­ti­ons.

(2) In the cour­se of busi­ness with entre­pre­neurs, the war­ran­ty peri­od for deli­ve­r­ed items shall be 12 mon­ths.

(3) As a con­su­mer you are requested to check the items, digi­tal goods or ser­vices pro­vi­ded imme­dia­te­ly after ful­fill­ment of con­tract for com­ple­teness, obvious defec­ts and dama­ge during trans­port and inform the for­war­der as quick­ly as pos­si­ble. Not doing so does of cour­se not affect your sta­tuto­ry war­ran­ty claims.

§ 10 Final provisions

(1) Ger­man law shall app­ly. This choice of law shall only app­ly to con­su­mers if the gran­ted pro­tec­tion has not been with­drawn through com­pel­ling pro­vi­si­ons of the law of the sta­te in which the con­su­mer has his or her usu­al place of resi­dence (favoura­bi­li­ty princip­le).

(2) The pro­vi­si­ons of the UN Sales Con­ven­ti­on expli­citly do not app­ly.

(3) If the custo­mer is a mer­chant, a cor­po­ra­te body orga­nis­ed under public law or a spe­cial fund under public law, place of juris­dic­tion for all con­trac­tu­al dis­pu­tes bet­ween ven­dor and custo­mer will be the place whe­re the ven­dor is regis­te­red.

Alternative dispute resolution in accordance with Article 14(1) ODR-VO and § 36 VSBG:

The European Com­mis­si­on pro­vi­des an online plat­form for sett­le­ment of dis­pu­tes at https://​ec​.euro​pa​.eu/​c​o​n​s​u​m​e​r​s​/​odr. We are wil­ling to par­ti­ci­pa­te in extra­ju­di­ci­al arbi­tra­ti­on pro­ce­du­res.